productivity improvement & process reengineering
In many businesses, processes deteriorate over time. As the business environment changes, processes that were once state of the art become less effective. As priorities change certain tasks and activities become less important, whilst others become more so; certain functions become under-resourced, whilst others become over-resourced. As staff members change, absence of skill and training can cause procedural failures.
Combine this natural deterioration with the fact that some processes may have been less than optimal from the start, and we are left with a significant opportunity for process improvement.
Process reengineering seeks to eliminate or reduce unnecessary process steps.
Simon Kelland leads the Streamwise Productivity Improvement and Process Reengineering practice.